Overview of NeemHealth Services: NeemHealth is a centralized health management platform that connects patients and healthcare providers to improve care coordination and communication. Our services include:
For Patients: Smart appointment booking, automated referral management, a secure document hub, and an AI health assistant for non-emergency guidance.
For Providers: Tools for managing patient appointments, automating referral workflows, securely sharing documents, and communicating with other providers.
HIPAA Compliance & Data Security: NeemHealth prioritizes the protection of health information and complies with HIPAA regulations. We use industry-standard security measures, such as encryption and two-factor authentication, to safeguard your Protected Health Information (PHI). By using NeemHealth, you acknowledge our commitment to protecting your data and agree to our security practices.
Business Associate Agreement (BAA) & Provider Responsibilities: NeemHealth serves as a Business Associate to healthcare providers under HIPAA. Providers authorize us to manage and store PHI securely and in compliance with regulations. Providers are responsible for:
Accurate Data Entry: Ensuring all information is correct and complete to avoid errors in patient care.
Workflow Adherence: Using NeemHealth's workflows correctly, such as marking patient visits accurately to maintain proper records.
Secure Communication: Sharing PHI only through NeemHealth's secure document hub, as we are not responsible for data security outside the platform.
Data Management: Uploading patient records correctly and securely, as NeemHealth is not liable for data mismanagement.
Referral and Authorization Management: Providing accurate details for referrals and prior authorizations to ensure seamless processing.
By agreeing to these Terms, providers accept their responsibilities as outlined in the BAA.
Patient Responsibilities: Patients agree to:
Provide accurate and up-to-date health information.
Use the AI health assistant for non-emergency purposes only. In case of emergencies, they must contact emergency services, like 911.
Monitor their appointments and manage prior authorization status, making adjustments if necessary.
Data Privacy Policy: NeemHealth is dedicated to protecting your privacy. Our data privacy practices include:
Data Collection: We collect personal and health information to deliver our services, such as scheduling, referral management, and provider communication.
Data Use: Your information is used solely to enhance your experience and facilitate healthcare services. We do not use your data for marketing without explicit consent.
Data Sharing: We share PHI only with authorized healthcare providers involved in your care. NeemHealth does not sell or share your data for advertising purposes.
Data Security: We implement robust security measures, including encryption and authentication, to protect your information. However, no system is entirely immune to breaches, and we cannot guarantee absolute security.
User Rights: You may access, update, or delete your data, subject to legal obligations. For assistance, contact our support team. For further information, please refer to our full Privacy Policy.
Limitations of Liability: NeemHealth is committed to providing a reliable and secure platform but is not liable for:
Third-Party Services: Issues or damages arising from the use of integrated third-party services.
Platform Downtime: Losses from temporary unavailability or disruptions.
Indirect Damages: Any indirect, incidental, or consequential damages, including lost profits or data.
Unauthorized Access: Breaches beyond NeemHealth's control, such as hacking.
Data Accuracy: Errors in user-provided information. Users are responsible for ensuring the accuracy of all data.
Medical Guidance: Decisions made based on the AI assistant, which does not offer medical advice. Always seek professional healthcare for medical concerns.
Regulatory Compliance: Providers are responsible for adhering to healthcare laws, even with NeemHealth's HIPAA-compliant features.
AI Health Assistant Disclaimer:
Our AI health assistant provides non-medical guidance for symptom checking and appointment booking. It does not provide medical advice or diagnoses. In emergencies, contact 911 or other emergency services.
Changes to Terms: NeemHealth may update these Terms and Conditions as needed. We will notify users of significant changes, and continued use of the platform constitutes acceptance of the updated terms. Thank you for choosing NeemHealth! If you have questions or concerns about these Terms and Conditions, please contact our support team.